FAQ en2019-12-06T08:57:15+00:00
Baby Cot2019-11-27T09:05:45+00:00

Does Banks have baby cots available?
Banks has two baby cots available for under the age of four at an extra €15 per night. Please contact the reception beforehand to reserve a cot.

Beds2019-11-27T09:07:17+00:00

What kind of beds does Banks have?
All box-spring beds are of Koninklijke Auping; view their collection in the stores or visit the website www.auping.be or www.auping.com
Banks has the combination box-spring bed type Mirjam with mattress type Ceres.
Auping nights, Better days. That’s for sure!

What is the length of the beds at Banks?
The beds at Banks are extra-long. They have a length of 2.10 metres.

Bill2019-11-27T09:09:47+00:00

I need a bill.
If you need a bill made out to the company, please provide us with the right information including VAT number when checking in.

Breakfast2019-11-27T09:17:23+00:00

Banks Healthy Breakfast is served at your table. A complete breakfast consisting of several types of freshly baked bread, sweet and savoury bread toppings, a boiled free-range egg, a crunchy strip of bacon, yoghurt, fresh fruit and/or breakfast cereals, orange juice and unlimited coffee/tea

When can I have breakfast at Banks?
Monday to Friday from 07:00 to 10:30
(July, August and during the Christmas week Monday to Friday from 08:00-11:00)
Saturday/Sunday and public holidays: from 08:30 to 11:30. Sleep in and still have plenty of time for breakfast.

What does breakfast at Banks cost?
If you have not booked breakfast yet, you can do so upon arrival at €14.50 per person per breakfast. If you’d prefer to decide on the day itself, that is no problem. In the morning, you can buy a breakfast voucher at €17 per person per breakfast at the reception

Can Banks also take dietary needs into consideration regarding breakfast?
If you have any dietary needs, vegetarian or gluten-free, please let us know at least the day before breakfast before 18:00, so we can take this into account

Check-In2019-11-27T09:15:21+00:00

What are the check-in times at Banks?
Check-in is possible every day from 15:00. Please give us an indication of your time of arrival
Of course, Banks Crew is available 24/7 to assist you
Early check-in is possible if your room is available and only after agreement from Banks Crew and at an additional fee:

  • From 08:00 for €75 extra
  • From 10:00 for €35 extra
  • From 13:00 for €25 extra
Check-Out2019-11-27T09:20:38+00:00

What are the check-out times?
Before 12:00
Extension is usually possible (based on availability) at an additional fee, but only after agreement from Banks Crew
Check-out before 15:00 or before 17:00
Monday to Saturday €35 or €50 per room respectively (Saturday, late check-out is only possible until 15:00)
Sunday €25 before 17:00

Compliments and/or Suggestions2019-11-27T09:09:09+00:00

Do you have a compliment, complaint or suggestion?
Please contact the Reception immediately so we can solve it as soon as possible or leave a message via gm@hotelbanks.com

Corona Virus – more information2020-07-01T09:40:46+00:00

Through this website you can find more information about the rules regarding Corona – Covid-19

Info Corona

Discount2019-12-03T17:18:42+00:00

Does Banks give a discount?

Visit our specials page to learn which discounts are active.

Extended Stay2019-11-27T09:21:18+00:00

Is it possible to extend my stay at Banks?
If you wish to extend your stay, we ask that you report this at the reception before 12:00, allowing us to extend your room reservation until the desired check-out date, if possible. You can pay for the extra night(s) at the reception before 20:30 and have your keycard extended

Free2019-11-27T09:12:37+00:00

What is included in my stay at Banks?
Free Cava as a welcome and later as aperitif or a toast on a nice day
Free Lavazza coffee & tea in the lazy lounge
Free Drinks & Bites from 16:30 at the bar until 20:00 or 17:45 on Sundays
Free bottled water in the room
Free Wi-Fi in the entire hotel

Group Reservations2019-11-27T09:13:25+00:00

Can I make a group reservation at Banks?
We speak of a group reservation from three rooms or more. Deviating conditions apply to group reservations
In that case, please contact our reservations department by email, telephone or fax
Questions will be answered immediately if possible and all agreements will be confirmed, providing you with all information

Invoice2019-11-28T10:49:33+00:00

I need an invoice.
If you need an invoice made out to the company, please provide us with the right information including VAT number when checking in.

Iron + Ironing Board2019-11-28T10:49:44+00:00

Does Banks have an iron + ironing board available?
You can borrow an iron and ironing board at the reception between 10:00 and 22:00

Lost and Found2019-11-28T10:50:06+00:00

Lost and found items at Banks?
For lost or found items, please contact the reception (info@hotelbanks.com). All items are registered and kept for two months

Luggage2019-11-28T10:50:15+00:00

Can I drop off my luggage at Banks?
Individual guests: If you arrive in Antwerp before the check-in time of 15:00, you can drop off your luggage at the reception from 08:00 on the day of arrival. If your room is available, early check-in is possible for an additional fee. This can also be booked in advance upon agreement from Banks Crew and for an additional fee.
On the day of departure, you can also drop off your luggage at the reception until 20:00 (18:00 on Sunday).
Banks is not liable for missing and/or damaged luggage.

Groups of more than five rooms cannot drop off their luggage before 12:00.

Night Entrance2019-11-27T09:16:17+00:00

You must use the night entrance Monday to Saturday after 20:30 and on Sunday and public holidays after 18:00.

Payment2019-11-27T09:08:17+00:00

When do I pay for my room?
Depending on the rate, you pay upon reservation of your room (non-refundable rate) or you pay the entire amount upon arrival at the hotel. You also pay for any extras upon arrival. This means less waiting time when checking out.
You can pay by Visa card, Mastercard, PIN / Bancontact or cash in euros. (Unfortunately, we cannot accept €200 and €500 notes nor can we accept American Express credit cards)

Would you like a bill made out to the company for your stay?
Please provide us with the right information including the VAT number as soon as possible, but no later than when you check out.

Pets2019-11-27T09:14:24+00:00

Can I bring my pet to Banks?
Small (assistance) dogs are allowed at an additional fee of €15 per night per dog, but only upon agreement from the hotel. We ask that you keep your pet on its leash and do not leave it in your room unattended
You always remain responsible for your pet. Please do not let your pet lie on the bed or on the couch or chairs.

Reservations2019-11-27T09:18:15+00:00

How can I reserve a room at Banks?
You can directly make a reservation by telephone; please call +32 (0)3 23 24 002
Or book via this website – the reservation button – and use the code banksdirect for the best price! This will get you at least a 5% discount and, if possible, a free upgrade

Twin or Double Bed2019-11-27T09:19:46+00:00

What kinds of beds does Banks have?

Banks has twins (two single beds) and doubles (one double bed). Please let us know which you prefer when booking and we will usually be able to meet your wishes.

Bike Rental2019-11-27T09:22:07+00:00

Can I rent a bike at Banks?
Not directly at Banks, but you can reserve a bike via the website www.velo-antwerpen.be. You will need your identity card and payment card. Go to the ‘registration’ menu
A day pass costs approximately €4, possible extra costs might apply. Please check the website

Bikes can also be rented at the Steenplein on weekends and in the summer months and year-round at the Central Train Station.

Exercising – Running2019-11-27T09:35:03+00:00

Can I exercise at Banks?

Along the Scheldt river, towards the south, and then returning via the Waalse Kaai and the Kloosterstraat is a nice route for running. Or go via the pedestrian tunnel to the Linkeroever; the green suburbs of Antwerp. Around the sailing pond or past the beach of Sint Anneke, there will be plenty to see looking out to the city over the Scheldt river.

LEZ – Low Emission Zone2019-12-04T09:40:52+00:00

Antwerp has a low emission-zone.

Travelling by car to BANKS? Check this website “slimnaarantwerpen.be” for accessibility and more information about the LEZ and not to come across an unpleasant surprise.

Parking2019-11-27T09:34:12+00:00

Where can I park at Banks?
At 140 metres from the hotel, you can find paid parking in Parking Cammerpoorte; the rate is approx. €2.50 per hour and approx. €20 for 24 hours.
Parking Cammerpoorte (Nationale straat 38), Parking Brabo (Kammenstraat 2), Parking Groenplaats (Groenplaats) and Parking Lombardenvest (Lombardenvest 13)

Free parking is possible in the public, open Parking at Sint Michielskaai 2000 Antwerp.
Walking distance to Banks is 10 minutes, turning left at the Parking. At Sint Jansvliet, turn right along the square into the Steenhouwersvest. Banks is situated on the corner of Brukkerijstraat/Steenhouwersvest

Public Transport2019-11-27T09:33:35+00:00

Can I use train, tram, bus, etc. in Antwerp?
For questions about public transport, please contact the reception or use the link http://www.verkeerscentrum.be/verkeersinfo/DeLijn/routeplanner

Go to Top